👤 Professional Summary
Results-driven IT professional with over 8 years of experience in information technology management, systems administration, and technical leadership across corporate, educational, and hospitality sectors. Proven track record of delivering high-quality IT solutions, managing complex infrastructure including access control systems, time & attendance systems, and dedicated server administration (IIS).
Possesses strong technical expertise in web development (HTML, CSS, JavaScript, PHP, WordPress), graphics design (Adobe Photoshop, Corel Draw), and comprehensive IT systems management. Skilled in hardware configuration, network setup, router configuration, connectivity troubleshooting, computer assembly, and system maintenance.
Demonstrates exceptional professional skills including effective communication, team collaboration, writing and documentation, time management, and interpersonal relationship building. Extensive experience conducting professional workshops and training sessions, empowering teams with practical technical skills. Successfully executed social media strategies and digital marketing campaigns, significantly increasing client engagement and brand visibility.
Holds a Bachelor of Science in Information Technology (BSc IT) from Accra Institute of Technology (AIT), Professional Diploma in Software Engineering from IPMC, and Diploma in Information Technology from AIT. Fluent in English, Hausa, and Dagbani languages. Available for immediate employment as an IT, Web & Software Developer.
💼 Professional Experience
👨💻 Head of IT (Software)
June 2019 - Present🏢 Multiplex Systems LTD
- Lead comprehensive IT operations and software development initiatives, delivering high-quality technical solutions for clients across various industries
- Managed and maintained critical IT infrastructure including access control systems, time & attendance systems, and dedicated server administration (IIS)
- Executed social media strategies and digital marketing campaigns, significantly increasing client engagement and brand visibility
- Conducted professional workshops and training sessions in programming and graphics design, empowering participants with practical technical skills
- Provided expert technical consultation and support services, ensuring optimal system performance and client satisfaction
👨🏫 ICT Teacher
September 2017 - June 2019🏫 31st December Women's Movement Montessori School - Accra, Ghana
- Designed and delivered comprehensive ICT curriculum for Upper Primary and Junior High students, enhancing digital literacy and technical proficiency
- Implemented hands-on programming workshops, successfully mentoring students in fundamental coding concepts and practical applications
- Leveraged web development skills to create interactive learning materials, significantly improving student engagement and comprehension
- Collaborated with school administration to integrate technology into classroom activities, fostering an innovative learning environment
💻 Software Specialist
August 2016 - November 2016🏛️ Ministry of Education (MOE) - Accra, Ghana
- Led the Operating System department as Programmer, overseeing critical software installations and configurations for educational institutions nationwide
- Developed and implemented software solutions that enhanced operational efficiency across multiple school systems
- Provided comprehensive technical support and training to educators, ensuring seamless integration of technology in teaching environments
- Collaborated with cross-functional teams to deliver high-impact technical projects on tight deadlines
🏨 Administrative Assistant (Receptionist)
February 2015 - July 2016🏨 Mash Lodge - Tamale, Ghana
- Managed front desk operations with excellence, ensuring exceptional guest experiences and maintaining high customer satisfaction ratings
- Streamlined administrative processes and reservation systems, resulting in improved operational efficiency and reduced wait times
- Delivered outstanding customer service through effective communication and problem-solving skills, handling inquiries and resolving issues promptly
- Maintained accurate records and coordinated with housekeeping and maintenance teams to ensure seamless hotel operations
📊 Data Entry Specialist (Contract)
June 2014 - July 2016🏢 My World Surveys - Tamale, Ghana
- Executed high-volume data entry operations with exceptional accuracy, maintaining 99.8% data integrity across multiple survey projects
- Processed and analyzed complex survey datasets, ensuring timely completion and adherence to strict quality control standards
- Implemented efficient data management workflows that reduced processing time by 25% while maintaining precision
- Upheld strict confidentiality protocols and data security measures, ensuring compliance with organizational and regulatory requirements
⛽ Shift Captain
May 2012 - September 2014🏢 Sky Petroleum - Tamale, Ghana
- Led shift operations with strong leadership skills, coordinating team activities and ensuring seamless service delivery during high-traffic periods
- Managed inventory control and sales transactions with precision, maintaining accurate records and minimizing discrepancies
- Implemented and enforced strict safety protocols and operational procedures, resulting in zero safety incidents during tenure
- Trained and mentored new team members on operational best practices, contributing to improved team performance and customer service standards
⚡ Technical Skills
🖥️ IT Systems Management
- Access Control Systems - Expert in configuring biometric access systems, managing user permissions, and ensuring security protocols
- Time & Attendance Systems - Skilled in implementing automated time tracking systems, generating reports, and managing attendance data
- Dedicated Server Administration (IIS) - Experience in server administration, IIS configuration, and web hosting management
- Hardware Configuration and Management - Proficient in computer assembly, hardware troubleshooting, and system maintenance
- Network Configuration and Management - Knowledgeable in network setup, router configuration, and connectivity troubleshooting
💻 Web & Software Development
- HTML, CSS & JavaScript - Expertise in building responsive, cross-browser compatible web interfaces with modern design principles
- PHP Development (Web Applications) - Proficient in developing dynamic, database-driven web applications with secure coding practices
- WordPress Development - Extensive experience in custom theme development, plugin integration, and CMS optimization
- Java (Good - Practicing) - Actively developing proficiency in object-oriented programming and application development
🎨 Graphics & Digital Media
- Adobe Photoshop (Very Good) - Advanced skills in image editing, photo manipulation, and digital asset creation
- Corel Draw Suite - Proficient in vector graphics, logo design, and print media production
- Graphic Design - Strong foundation in visual communication, typography, and brand aesthetics
- Brand Identity Creation - Experience in developing comprehensive brand guidelines and visual identity systems
- Social Media Management - Proven track record of managing social media campaigns, content creation, and audience engagement
🚀 Professional Skills
- Effective Communication - Strong verbal and written communication skills with experience presenting technical concepts to diverse audiences
- Team Collaboration - Proven ability to work effectively in cross-functional teams and contribute to group objectives
- Writing & Documentation - Excellent documentation abilities with attention to detail and active listening for understanding requirements
- Time Management - Demonstrated ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously
- Interpersonal Relationship Skills - Strong aptitude for building professional relationships and maintaining positive work environments
🎓 Education
🎓 Bachelor of Science in Information Technology (BSc IT)
🏛️ Accra Institute of Technology (AIT) - Ghana
📅 August 2016 - December 2022 | Accra, Ghana
📜 Diploma in Information Technology
🏛️ Accra Institute of Technology (AIT) - Ghana
📅 August 2017 - June 2018 | Accra, Ghana
📜 Certificate in Information Technology
🏛️ Accra Institute of Technology (AIT) - Ghana
📅 August 2016 - June 2017 | Accra, Ghana
📜 Professional Diploma in Software Engineering
🏛️ Intercom Manufacturing and Production Company (IPMC) - Ghana
📅 February 2014 - June 2015 | Tamale, Ghana
📜 WASSCE
🏛️ Savelugu Senior High School - Ghana
📅 September 2008 - May 2012 | Savelugu, Ghana
🌍 Languages
👥 References
👨💼 Mr. Mohammed Iddi
Former Supervisor
Sky Petroleum - Tamale, Ghana
📞 Contact: +233 540 206 619
👨💼 Mrs Abigail Boateng
School Administrator
31st December Women's Movement School - Nima, Ghana
📞 Contact: 0263143133
👨💼 Mr. Mashanu Fusheini
Hotel Manager
Mash Lodge - Tamale, Ghana
📞 Contact: +233 20 653 7534
👨💼 Benjamin Okyere
CEO
Multiplex Systems LTD
📞 Contact: 0244502223